FAQs

Order Processing & Shipping Info

At Orbivion, we're committed to making your shopping experience as smooth as possible. Here's everything you need to know about order processing, shipping, and support:

đź•’ Processing Time

Please allow 3–5 business days for us to process and prepare your order before it ships.
Note: Weekends and public holidays are not included in processing times.

đźšš Shipping Timeframes

U.S. Orders:
Shipped via USPS or FedEx with an estimated delivery time of 15–20 business days.

International Orders:
Shipping times vary by location, typically between 15–30 business days, depending on the destination and fulfillment center.

⚠️ Potential Delays

While we do our best to ensure timely delivery, some delays may occur due to circumstances beyond our control, such as:

  • Severe weather

  • Customs processing

  • Holiday volumes

  • Natural events or emergencies

We appreciate your patience and understanding in such cases.

🔍 Tracking Your Order

Once your order ships, you'll receive a tracking number via email.
To check your shipment status, visit our [Track Your Order] page.

❌ Order Cancellations

Need to cancel?
You can cancel your order within 24 hours of placing it — no questions asked.
Email us at orbivions@gmail.com with the subject: “CANCEL MY ORDER.”

✏️ Wrong Shipping Address?

Entered the wrong address?
Let us know within 24 hours of ordering, and we’ll update it before your package ships.
Unfortunately, once the order is shipped, address changes are not possible.

📦 Delivery Attempts

If delivery fails, most carriers will make two attempts before returning the package to us. Please make sure someone is available to receive your order.

đź’” Damaged Items

Received a damaged item? We’re here to help.
Email us at orbivions@gmail.com with your order number and photos of the damage.
We’ll send out a replacement at no extra cost.

đź’¬ Need More Help?

Still have questions? Our support team is happy to help and typically responds within 24 hours.